About shipping:
Do you ship worldwide?
Yes, JFigure.com ships worldwide as far as Japan Post serves the area.
How long does it take to process my order before shipping?
Please allow us 3-7 days for preparation and inspection of the product before shipping. It is important because we deal with pre-owned products. An e-mail will be sent when your order has been shipped.
There are times when we need more days, for example, in busy seasons when we have to work on large orders. You will be updated if there is such delay.
How do I know the cost of shipping?
You just have to put the desired products in your cart and click the icon, “Estimate Shipping”. You will find the price of the various shipping method available.
*Shipping cost includes our handling charges.
How do you pack the product?
We wrap the figure by air bubble sheet and pack in a hard cardboard box. We pay extra attention for packing to prevent damage during transport. We have a lot of experience of sending "boxless" figures safely, too.
We used recycled cardboard box to reduce the cost. It may look not nice outside but works perfect to protect the inside. So we appreciate your understanding.
In case that you received your order damaged during transport, please follow
>>this procedure.
If you choose, EMS, Postal Parcel or registered AIR / SAL, yes.
You will get a tracking number so that you can chase your parcel online.
If you send an expensive item, make sure to choose registered shipping to avoid your parcel get lost during transport. We have increasing troubles with unregistered SAL. It is your responsibility to send your order unregistered.
Can I insure my parcel?
Yes. EMS and registered AIR/SAL are already insured up to the following amounts without extra charge;
EMS: up to 20000 Yen
AIR Registered (~2kg): up to 6000 Yen
AIR Registered (2kg~): up to 20000 Yen
SAL Registered (~2kg): up to 6000 Yen
SAL Registered (2kg~): up to 20000 Yen
You can increase the claim amount of by paying 50 Yen for each 20,000 Yen.
Tell us at the time of ordering if you want to do so.
What is "Small Packet"?
If your parcel weighs under 2kg and its height + width + depth is smaller than 90 cm, it can be sent as Small Packet. The advantage is, the shipping fee is cheaper!
If you choose the " Registered Small Packet", you will have a tracking numbers, too.
Can I combine shipping to save cost?
Yes, you can. Inform us to hold the shipment of your order until your next order.
I have moved and I want to change my address for an open order. What should I do?
Please send a message to jfigure@jfigure.com with your order number and your new address. We will modify your shipping address.
Tax and duties:
How much duty and tax do I have to pay?
Some countries may charge duties and taxes for importing items in the toys / doll category. Those costs are not included in our shipping cost and should be covered by the customer. The following table will give you an idea on how much duties and taxes will be charged on your shipment to Germany.
| Value of Shipment |
Under 22 EUR |
22 EUR - 150 EUR |
Over 150 EUR |
| Import Duty |
0% |
4,7% |
| Sales Tax |
0% |
19% |
| Total |
0% |
19% |
23,7% |
* The 4,7% import duty remains same in almost all EU countries while sales tax vary in each country.
* The above calculation is just a guideline. It is subject to individual case or the tax officer's decision.
No. We are sorry but your order will be always sent as commercial merchandise.
May I ask you to mark down the declared value of the parcel?
Perhaps, we can help.
Just indicate the value you would like us to declare in the “message” box upon ordering or send us an e-mail separately.
Please be minded that we might reject a request for too low value and remember that you will be insured only up to the amount you declared in case of loss, theft or damage to your parcel.
